TERMS & CONDITIONS

Welcome to Trumpers tea at www.trumperstea.co.uk, the specialist website where you can buy Fairtrade loose leaf teas and tea accessories. Please note that these Terms and Conditions cover both the trumperstea.co.uk site and the Trumpers tea on-line shopping service provided within. Please read these Terms and Conditions carefully before continuing to use this website as by accessing or using this website, you are agreeing to be bound by the Terms and Conditions.


ORDERING

You must first register with us to place an order. You will automatically be asked for your details when you first purchase on trumperstea.co.uk but when you return on your next visit, you will be asked to sign in. Your order via this website constitutes an ‘offer’, which can then be accepted by Trumpers tea ltd by the despatch of goods ordered. Errors and omissions excepted. Trumpers tea will take payment at the time of the order in order to ensure that there are no delays in getting your order to you.

Payment can be made by the following credit or debit cards – Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro and Solo. Please note that for items despatched overseas Trumpers tea is not responsible for the payment of Import Duty or Customs charges. Trumpers tea will do its best to fulfil the order you placed subject to availability. Please note that VAT is charged at the standard UK rate of 20 percent, except for the loose leaf tea which is zero-rated.


SECURITY STATEMENT

You can safely enter your credit and debit card number to pay for items on this site in the knowledge that your personal details will be secure. All transaction information is passed between merchant sites and the Protx secure server that changes your details into code – known as SSL encryption – before it is transmitted. No credit card details are held by Trumpers tea ltd.


ORDER PROCESSING

We aim to process an order within two working days. Delivery times are 3 to 5 days for the UK and up to 10 days for outside UK deliveries. Trumpers tea will not be responsible for despatched items delayed in the post.


ORDER CANCELLATION

We want you to be happy every time you shop with us. If you are not happy with your goods or if you have changed your mind you may cancel your order by e-mail to tea@trumperstea.co.uk within seven working days after the receipt of your order. You will be refunded any amount you have been charged within 30 days of cancellation. However, if the goods have been delivered or despatched to you prior to cancellation, you must return the goods to us and pay the cost of shipping.


COMPLAINTS

If you have a complaint regarding any aspect of our products or service please contact us at:

Trumpers Tea Limited
1 St James Terrace
Green Street
Hereford
HR1 2QJ

Telephone: +44 (0) 1432 379 122
E-mail: tea@trumperstea.co.uk


OWNERSHIP & INTELLECTUAL PROPERTY RIGHTS

The website is owned and operated by Trumpers tea ltd. Unless otherwise stated the company owns the copyright with respect to all content on the website. Links on this website may lead to other websites. Trumpers tea accepts no responsibility for the content, accuracy or function of such websites not does it endorse the contents of such websites.


DISPUTES

The terms and conditions and all sales via the internet shall be governed by and construed in accordance with English Law and all parties submit to the exclusive jurisdiction of the English courts.